General Conditions of Sale

These General Terms and Conditions of Sale (GTC) govern the sale of products offered on the website www.nouss.fr (hereinafter referred to as "the Site"), which specializes in the online sale of sandals, including custom-made models. By placing an order on our Site, the customer unconditionally accepts these GTC.

1. General Information

The Site is operated by Nouss SAS, whose registered office is located at 55 bis rue Chazière 69004 Lyon, registered with the Lyon Trade and Companies Register under number 941 288 474.

2. Products

The products offered for sale on the Site are sandals and models that can be customized. The essential characteristics of the products are presented on each product page. The colors of the sandals may vary slightly depending on your screen settings.

Customized products are manufactured according to the customer's specifications. It is the customer's responsibility to check the information entered during customization (choice of color, initials, custom-made, etc.).

3. Orders

Any order placed on the Site constitutes a purchase offer subject to acceptance by Nouss SAS. The order is confirmed when the payment is accepted and the customer receives a confirmation email.

Custom-made models: For any order of custom-made sandals, the customer must provide the necessary customization information (e.g., text, color, pattern) when placing the order. Once the order is confirmed, it can no longer be modified or canceled.

The customer may place an order at any time via the website www.nouss.fr or by phone at +33 (0)7.89.87.87.87 from Monday to Friday from 10 a.m. to 5 p.m.

4. Prices

Product prices are indicated in euros and include VAT. Delivery fees are free for pickup points in Metropolitan France. They are extra for any other delivery location and will be specified at the time of order confirmation.

Prices may be changed at any time, but products will be charged at the rate in effect at the time of the order.

5. Payment

Payment can be made by credit card (Visa, MasterCard), ApplePay, or by any other payment method offered on the Site. The transaction is secured by Shopify. It can also be made by bank transfer or check from a French banking institution.

The order is considered effective only after payment confirmation and, in the case of a check, after it has been cashed.

6. Delivery

All our sandals are handmade to order. Standard models and custom-made models are manufactured and shipped within 8 to 10 days after order confirmation. Delivery then takes place within 2 to 5 business days depending on the carrier and the delivery location. This timeframe is indicated on the product page and reiterated in the order confirmation email. Deliveries are made to the address or pickup point indicated by the customer when placing the order. Delivery to a pickup point is free in Metropolitan France. For any other destination, the delivery fees are specified before order confirmation. If the order is not delivered within the stated timeframe, the customer may request Nouss SAS to deliver it within a reasonable additional timeframe. Failing delivery within this new timeframe, the customer may cancel the order by email. They will then be refunded the full amount paid no later than 14 days later (Articles L216-1 et seq. of the French Consumer Code).

7. Right of Withdrawal and Returns

7.1 Standard models
The customer has 14 days from the receipt of their order to exercise their right of withdrawal without having to provide a reason. To do so, they must inform Nouss SAS of their decision by email at coucou@nouss.fr, or by using the form template below, and then return the product no later than 14 days after this request. Return shipping costs are covered by Nouss SAS.

Nouss SAS will refund the full amount paid, including the initial delivery fees, no later than 14 days after being informed of the withdrawal, using the same payment method as that used for the order. The refund may be deferred until receipt of the returned product.

Products must be returned in their original condition and packaging. The customer may be held responsible for any depreciation of the product resulting from handling other than that necessary to establish its nature and characteristics, for example, sandals worn outdoors. In this case, the refund amount may be reduced by the amount of this depreciation.

7.2 Custom-made models
In accordance with Article L221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Sandals created with the customization workshop (choice of colors, rhinestones, buckle, width, engraving, etc.) therefore cannot be exchanged or refunded. The legal guarantees described in Article 8 remain applicable.

Withdrawal form template
To the attention of Nouss SAS, 55 bis rue Chazière, 69004 Lyon – coucou@nouss.fr
I hereby notify you of my withdrawal from the contract for the sale of the item below:
– Ordered on / received on:
– Order number:
– Customer name:
– Customer address:
– Date:
– Signature (only in the case of notification on paper)

8. Warranty

Products are guaranteed against any manufacturing defects for a period of six months from the delivery date. This warranty does not apply in the event of improper use of the products.

9. Liability

Nouss SAS cannot be held responsible for direct or indirect damages resulting from the use of products purchased on the Site, except in the event of a manufacturing defect or incorrect delivery.

10. Intellectual property

All content on the Site, including images, text, logos, and design, is protected by copyright and other intellectual property rights. Any unauthorized reproduction, distribution, or use is strictly prohibited.

11. Personal data protection

Personal data collected when purchasing products on the Site is processed in accordance with our privacy policy. The customer has the right to access, modify, rectify, and delete their personal data.

12. Amendments to the GTC

Nouss SAS reserves the right to amend these General Terms and Conditions of Sale at any time. Amendments will apply to orders placed after the amendment.

13. Applicable law and dispute resolution

These GTC are subject to French law. In the event of a dispute, the customer may resort to mediation in accordance with the laws in force. If mediation fails, the dispute will be brought before the competent courts.

14. Contact

For any questions, complaints, or requests, the customer may contact our customer service team by email at coucou@nouss.fr or by phone at +33 (0)7.89.87.87.87.