In principle, no. However, if you contact us shortly after placing your order and we haven't started preparing your beautiful sandals yet, we may be able to make an exception :)

Otherwise, it will not be possible to change or cancel your order.

Sometimes Nous is a victim of its own success and certain items are out of stock.

In this case, we invite you to join the waiting list by selecting the "Be notified when the item is available" button to make sure you don't miss out on the pair of your dreams. You can also regularly visit our online store at www.nouss.fr but it's a bit riskier if it's a very popular model or color.

We'll send you an email at each stage of your order.

You'll receive an initial email to confirm your order and a second email when it has been shipped.

Once we've handed your package over to the carrier, you can track its progress in your customer account under "orders".

If you have ordered several items, some may be out of stock or unavailable at the same time. In this case, your order will be split into several shipments. But don't worry, we will notify you by email.

If an item is defective, contact us directly by email at coucou@nouss.fr, describing the problem and attaching photos.

The return will be at our expense and we will issue a refund within two days of receiving the package (after inspecting the items and provided that the item has not been worn).

Once you have confirmed your cart and completed the payment for your order, you will receive a confirmation email. Everything will be explained there, and you will also find a summary of your order.

On each model's page, you'll find a size guide to help you choose the right one. We recommend going one size up from your usual shoe size.

If you're still unsure, you can contact us for advice via chat, phone, or email (+33 (0) 7.89.87.87.87 or coucou@nouss.fr).

Sign up for our newsletter and follow us on social media (Instagram and Facebook). It's the best way to make sure you don't miss a thing!

Shipping within mainland France is free with Mondial Relay. For delivery to another country or the French overseas departments and territories, or if you would like faster shipping, the cost will be indicated before you pay for your order.

We generally manufacture and ship each pair of sandals within 8 to 10 days, as they are made to order. Depending on the season and our workload, this timeframe may be extended or shortened.

The invoice for your order is available in your customer account. It will also be sent to you by email.

If your pair of Nous sandals doesn't suit you (we're sorry about that), you can return them to us as long as they are not a custom-made model.

To do so, contact Nous by email at coucou@nouss.fr, and we will tell you how to proceed. Returns are free of charge.

Refunds are only possible for standard items. Personalized and/or custom-made items cannot be returned, refunded, or exchanged.

You have 14 days after receiving your order to return your items to us.

When you return your sandals, as soon as we receive them at the workshop, they will be inspected to ensure they are in their original condition and have never been worn.

It is essential that you return the items to us along with the original packaging in perfect condition.

The refund will be issued within 2 days at most after we receive the returned item(s).

However, please note that it may take a few days for the refund to appear in your account.

You will receive an email to notify you when we have issued the refund.

Exchanges are not possible. However, you can return your item(s) and place a new order at www.nouss.fr.

Of course, the payment and the website are 100% secure!

You can pay by Visa, Mastercard, Carte Bleue, Apple Pay, and Klarna. If you prefer to pay by check or bank transfer, that is also possible. Your order will then be confirmed once we have received the funds. If you wish to pay this way, please contact us.